Delivery Information

At CatNeedStore, we understand that your feline friends deserve the best, and that includes timely and reliable delivery of their favorite products. Our delivery process is designed to ensure that your orders reach you as quickly and efficiently as possible, no matter where you are in the world.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who need their items a bit faster, we offer standard shipping via DHL or FedEx. This option typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we provide free shipping using EMS. This option usually takes 15-25 business days after dispatch. It’s a great way to save on shipping costs while still receiving your items in a reasonable timeframe.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your items are packed securely and ready for dispatch as soon as possible.

Delivery Areas

We are proud to offer global shipping, with the exception of some remote areas in Asia and other regions. Our goal is to make our high-quality cat care products accessible to as many cat owners as possible.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival date. If you have any questions or concerns about your order’s status, our customer service team is always here to help.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please contact our customer service team at [email protected] to initiate the return process.

Why Choose CatNeedStore?

Choosing CatNeedStore means choosing a partner in your cat’s well-being. Our commitment to quality, innovation, and customer satisfaction ensures that you receive the best products and service possible. With competitive prices, exclusive offers, and reliable delivery options, we make it easy for you to provide the best care for your feline friend.

Thank you for choosing CatNeedStore. We look forward to serving you and your beloved cats!

For any inquiries or support, please contact us at [email protected].