Frequently Asked Questions (FAQ)

Product Questions

1. What types of products does CatNeedStore offer?
CatNeedStore offers a wide range of products for your feline friends, including Blue Buffalo, Candles & Air Fresheners, Catnip & Cat Grass, Cleaners & Deodorizers, Clumping Litter, Collars, Combs & Brushes, and more. We also have dietary supplements, digestive health products, and eye care items.
2. Are the products safe for my cat?
Yes, all our products are carefully selected to ensure they are safe and beneficial for your cat. We prioritize quality and safety in every item we offer.

Shipping and Delivery

1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days after dispatch and costs $12.95. For orders over $50, we provide Free Shipping using EMS, which typically takes 15-25 business days after dispatch.
2. How long does it take to process my order?
Orders are processed within 1-2 business days. Once processed, your items will be securely packed and dispatched.
3. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment and estimate its arrival date.

Returns and Refunds

1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please contact our customer service team at [email protected] to initiate the return process.
2. How do I initiate a return?
To initiate a return, please email our customer service team at [email protected] with your order details and the reason for the return. We will guide you through the process.

Payment Options

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.

Account and Support

1. How do I contact customer support?
You can contact our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. Can I change my account information?
Yes, you can update your account information by logging into your account on our website and navigating to the account settings section.

General Questions

1. Where is CatNeedStore located?
Our company is located at 429 Stockert Hollow Road, Redmond, US 98052.
2. Do you ship internationally?
Yes, we offer global shipping, with the exception of some remote areas in Asia and other regions.

Thank you for choosing CatNeedStore. We are committed to providing the best products and service for you and your beloved cats. If you have any further questions, please do not hesitate to contact us at [email protected].