Returns & Exchanges

At CatNeedStore, we strive to ensure that you and your feline companions are completely satisfied with your purchases. However, if you need to return or exchange an item, we’ve made the process simple and hassle-free. Please review our policy below for detailed instructions.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition.
  • In the original packaging with all tags and labels attached.
  • Returned within 15 days of receiving the item.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Catnip & Cat Grass: These products are perishable and cannot be resold once opened.
  • Disposable Items: Items such as disposable litter boxes or filters are non-returnable for health and safety reasons.
  • Dental Treats & Dietary Supplements: These items are consumable and cannot be returned once opened.

3. How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you wish to return or exchange. You can use the template below to ensure all necessary information is included.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to the address provided by our team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days. For exchanges, the new item will be shipped as soon as possible.

5. Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear CatNeedStore Team,

I would like to request a [return/exchange] for the following item(s):

- Product Name: [Product Name]
- Order Number: [Your Order Number]
- Reason for Return/Exchange: [Please specify]

Please provide me with the Return Authorization Number (RAN) and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

6. Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at [email protected]. We’re here to help!

Thank you for shopping with CatNeedStore. We appreciate your trust and are committed to providing you and your feline friends with the best products and service.