Introduction

Welcome to CatNeedStore! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

User Obligations and Responsibilities

As a user of CatNeedStore, you agree to:

• Provide accurate and complete information during account creation and checkout.
• Use the website and its services for lawful purposes only.
• Not engage in any activity that disrupts or interferes with the website’s functionality.
• Comply with all applicable laws and regulations.

Product and Service Description

CatNeedStore offers a variety of products for cats, including but not limited to:

• Blue Buffalo products
• Candles & Air Fresheners
• Catnip & Cat Grass
• Cleaners & Deodorizers
• Clumping litter
• Collars, Combs & Brushes
• Corner and Covered litter boxes
• Crunchy and Dental Treats
• Dietary Supplements
• Disposable items
• Dust Free litter
• Extra Large litter boxes (70″ & Above)
• Eye Care products
• Filters

We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to manufacturing processes.

Order and Payment Terms

Orders placed on CatNeedStore are subject to the following terms:

• All prices are listed in USD and are subject to change without notice.
• We accept Visa, MasterCard, JCB, and PayPal as payment methods.
• Orders are processed within 1-2 business days.
• Shipping options include Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
• Delivery times are as follows:
  • Standard Shipping: 10-15 business days after dispatch.
  • Free Shipping: 15-25 business days after dispatch.

Returns and Exchanges

We want you to be satisfied with your purchase. Please review our return and exchange policy:

• Items must be unused, in original condition, and in their original packaging with all tags and labels attached.
• Returns and exchanges must be initiated within 15 days of receiving the item.
• Non-returnable items include Catnip & Cat Grass, Disposable Items, Dental Treats, and Dietary Supplements.
• To initiate a return or exchange, contact us at [email protected] with your order number and product details.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.

Intellectual Property

All content on CatNeedStore, including text, graphics, logos, and images, is the property of CatNeedStore and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

Limitation of Liability

CatNeedStore is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

Contact Information

If you have any questions or need assistance, please contact us at:

Email: [email protected]

Address: 429 Stockert Hollow Road, Redmond, US 98052